Terms & Conditions

Our salon policies apply to all services. Please be sure to read through the below before booking with us. If there is anything you are unsure about, reach out and we will be happy to answer any questions.

  • If a client cancels or reschedule’s their appointment (the day before or after a courtesy reminder), they will incur a 40% cancellation fee.

    The salon will not rebook the client if the fee it is not paid.

  • If a client cancels or reschedule’s their appointment (the day of), they will incur a 70% cancellation fee.

    The salon will not rebook the client if the fee it is not paid.

  • Spots and Brows runs only by appointment and require all clients to arrive on time.

    In saying this, always communicate on your ETA and see if we can help. :)

    A grace period of 15 minutes applies, after which the appointment will be cancelled/rescheduled and will need to pay 50% of the missed appointment.

    0419-742-744

We do understand emergencies and things happen, please always be honest and communicate with us. We will be more than happy to help or work something out!

• Spots and Brows runs only by appointment and require all clients to arrive on time.

A grace period of 15 minutes applies, after which the appointment will be cancelled/rescheduled and will need to pay 50% of the missed appointment.

• Cancellation or rescheduled appointments with less than 24 hours notice will incur a 50% cancellation fee, same day cancellation / no show will incur a 100% cancellation fee.

We will not rebook you if this is not paid.

• All prices listed are ‘FROM’ as a base price on a well maintained coat, extra fees apply for matting/poor coat condition, behavioral issues or extra care needed.

• If a client does not pick up within salon business hours, an after hours fee will apply.

• A client will incur a day stay fee if the dog is not picked up within the hour of the appointment being completed and owner being contacted to pick up.

• Any aggressive or disrespectful behavior from a client, we will refuse service as it is not tolerated.